Question 1

What is Short Term Accommodation (STA)?

Accepted Answer

STA covers accommodation, personal support and activities for up to 28 days a year under the NDIS, usually for respite, a change of environment or a carer break.

Question 2

Who can book a stay through ASH Care?

Accepted Answer

Participants, families, carers, support coordinators, plan managers and providers can submit a booking enquiry on behalf of a participant.

Question 3

Can I bring my own support worker?

Accepted Answer

Yes. If the participant already has a worker they trust, we plan the stay around them. You can also request matching, a combination, or ask us to guide you.

Question 4

What funding types do you work with?

Accepted Answer

NDIA-managed, plan-managed, self-managed and private arrangements are all welcome.

Question 5

How quickly can a stay be arranged?

Accepted Answer

It depends on the stay and support needs. Urgent respite is often possible — please tell us in the enquiry and we'll respond quickly.

Question 6

Do you support complex care?

Accepted Answer

Yes. We welcome complex care, behaviour support considerations and high physical support needs. Please share as much detail as you're comfortable with in the enquiry.

Question 7

Is ASH Care an NDIS registered provider?

Accepted Answer

Registration status is confirmed on a project basis. Please contact us to discuss your specific requirements.

Frequently asked questions